Privacy Policy

Information We Collect

When you register an account or use our services we gather certain details directly from you. These typically include your full name, date of birth, residential address, email address, telephone number and payment information required to complete transactions. We also verify identity and age as part of our legal obligations under gambling regulations.

In addition to information you provide, our systems automatically record technical details each time you visit the site. This includes your IP address, browser type and version, device operating system, pages viewed, time spent on the site and referral sources. Such data helps us understand how the platform is used and allows us to maintain smooth operation.

How We Use Your Information

We process personal data to create and manage your account, process deposits and withdrawals, provide customer support, and ensure compliance with licensing conditions. The information also enables us to customise your experience, send service-related communications and, where you have consented, deliver relevant promotional offers.

Usage data is analysed to improve website functionality, detect and prevent fraudulent activity, and fulfil our anti-money laundering and responsible gambling responsibilities. We never sell your personal data to third parties for their own marketing purposes.

Sharing and Disclosure

Access to personal data is strictly limited to employees and contracted service providers who require it to perform their roles. These partners include payment processors, identity verification agencies, customer support platforms and regulatory bodies when required by law.

We may disclose information to authorised authorities if we believe it is necessary to comply with legal obligations, protect the rights and safety of our users or the public, or investigate suspected breaches of our terms. All third parties are bound by contractual obligations to keep your data secure and to use it only for the purposes we specify.

Cookies and Tracking Technologies

Our website employs cookies and similar technologies to remember your preferences, maintain your logged-in status, analyse traffic patterns and personalise content. Some cookies are essential for the site to function correctly, while others help us understand user behaviour so we can make improvements.

You can adjust your browser settings to refuse cookies, although doing so may limit certain features or prevent you from using parts of the platform. We also work with trusted analytics providers who collect aggregated, non-identifiable data to help us refine our services.

Data Security and Retention

We maintain appropriate technical and organisational safeguards to protect personal data against unauthorised access, accidental loss, misuse or disclosure. These measures include encryption of sensitive information, secure servers, regular security audits and restricted staff access.

Personal data is kept only for as long as necessary to fulfil the purposes outlined in this notice or to satisfy legal and regulatory requirements. Once retention is no longer justified, the data is securely deleted or anonymised.

Your Rights

You have the right to request access to the personal data we hold about you, to request corrections if any details are inaccurate, and to ask for deletion of your data where we no longer have a legitimate reason to retain it. You may also object to certain types of processing or request that we transfer your data to another organisation in a structured, commonly used format.

To exercise any of these rights, please contact our customer support team. We will respond within statutory timescales and may ask for proof of identity to protect your information. If you are unhappy with how we have handled your request you may complain to the relevant data protection authority.

Changes to This Privacy Policy

We review our practices regularly and may update this notice to reflect changes in our services or legal requirements. Any material updates will be posted on this page with the revised effective date. We encourage you to check back periodically so you remain aware of how we protect your information.

Continued use of our website and services after any changes constitutes acceptance of the updated policy. If you have questions about how we handle personal data, please contact our support team who will be happy to assist.